30 Day Return and Exchange Window
Contact Gordon's Western Wear within 30 days after delivery to request a return or exchange. We accept eligible items when the fit is not right or you change your mind, and we will help if an item arrives damaged, defective, or different from what you ordered. For example, contact us if the wrong jeans size was sent or a denim jacket arrives with a damaged seam.
Eligibility and Conditions
For a change of mind or size exchange, items must be unworn except for trying on, unwashed, unaltered and in the condition received, with original tags attached and original packaging where available. Include your order number or proof of purchase. Items worn, washed, altered or damaged after delivery are not eligible for a change-of-mind return. These conditions do not limit remedies for items that arrive damaged, defective or incorrect, or your rights under applicable law.
How to Return an Item
- Email info@gordonswesternwears.com or call +18054834933 within 30 days of delivery. Include your order number, the item and the reason for your request. For damage, defects or an incorrect item, include photos if available.
- We will review your request and provide return instructions. Please contact us before sending anything back.
- Pack the item securely with your order information and send it as instructed to Gordon's Western Wear, 446 S Oxnard Blvd, Oxnard, CA 93030, United States. Keep your shipping receipt and tracking number.
- Once the return arrives, we will inspect it and notify you about your refund.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you want to exchange and the preferred replacement size or style. We will check availability and send return instructions. Return the original item to Gordon's Western Wear, 446 S Oxnard Blvd, Oxnard, CA 93030, United States. After we receive and inspect an eligible return, we will arrange the available replacement and share any price difference with you before completing the exchange. If the requested replacement is unavailable, we will discuss another option or a refund.
Return and Exchange Shipping Costs
If an item arrives damaged, defective or incorrect, we cover the reasonable return shipping cost and will explain the arrangements when you contact us. For a change of mind, a size that does not fit, or another personal preference, the customer pays the return shipping cost. We will explain any applicable exchange shipping charge before you agree to the exchange.
Refunds
After your return is received, we will inspect it and notify you of the outcome. For an approved refund, we will process it to the original payment method within 5 business days of receiving the return. Your bank or card issuer generally needs an additional 5–10 business days to post the credit; the timing varies by provider. If you have not received it after that period, please contact us.
Order Cancellation
If you wish to cancel an order before it ships, contact us immediately with your order number. If the order has not shipped, we will cancel it without an additional handling fee and issue a full refund to your original payment method. Once it has shipped, this return and refund process applies.
Contact Us
Store Name: Gordon's Western Wear
Address: 446 S Oxnard Blvd, Oxnard, CA 93030
Phone: +18054834933
Email: info@gordonswesternwears.com
Opening Hours:
Monday: Closed
Tuesday to Sunday: 10:30 AM–4:30 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.